FAQ
Straight answers to what clients usually ask before working with Negative Space Studio.
- Do you do standalone audits?
- We treat a one-time audit the same seriously as a full engagement. The findings are yours to use however you want.
- How much does this cost?
- Budget conversations happen on the first call, before any contract gets discussed. You can see typical ranges on our pricing page, though your actual quote may land differently.
- Do you work with businesses like mine?
- Our client roster stays small on purpose, so fit matters more to us than volume. We'd rather have this conversation early than three months into a contract.
- Will I have a dedicated point of contact?
- We read every message personally — there's no support queue in between. Consistency there tends to matter more to clients than we initially expected.
- Can you guarantee results?
- No — anyone guaranteeing a specific number without seeing your numbers first isn't being straight with you. Ask us for examples of channels we've dropped for underperforming — we're not shy about it.
- What does onboarding look like?
- You'll meet the actual person running your account during onboarding, not just a salesperson. We'll walk through that plan together before anything is approved.
- What happens to my accounts if we part ways?
- You can export everything at any point, no exceptions. That's part of the written agreement from day one.